How can we help?
Quick answers below. If you’re stuck, found a bug or have an idea, email us. A real person reads every message, usually within two working days.
Contact us
For help, bug reports, feedback, billing questions or privacy requests. It helps to include your iPhone model, iOS version and Moonhue’s version (in your iPhone’s Settings → General → iPhone Storage → Moonhue).
hestymobilapps@gmail.comColoring
How do I color a picture?
Pick a color in the palette at the bottom, then tap the shapes that show its number. When every shape of a color is filled, it gets a check and the next color is selected for you. The moon at the top fills as you go.
A shape flashed red when I tapped it
That shape belongs to a different color. Select the color with the same number in the palette and tap it again.
I can’t find the last few shapes
Tap the lightbulb (Hint). The picture glides to the nearest unfilled shape of your selected color and makes it pulse. Shapes of the selected color also show a moving stripe. To make them stand out even more, turn on Hide completed regions in Settings to dim everything you’ve already painted.
The numbers are too small, or too busy
Pinch or double-tap to zoom in. Numbers too small to read are hidden until you zoom. In Settings, Numbers lets you choose between Always and Zoomed in.
Did I lose my progress?
No. Moonhue saves a moment after you paint and whenever you leave the app. Find every picture you’ve started in My Works. Progress is stored on your iPhone, so deleting the app removes it.
What do Fill bomb and Magic wand do?
They’re Premium boosters for big pictures. Fill bomb fills every shape of your color around the spot you tap. Magic wand fills every remaining shape of your selected color at once.
Tonight’s picture
What is tonight’s picture?
Each day Moonhue picks one picture and shows it at the top of Home. It’s free for everyone that day, even if it’s normally a Premium picture. It changes at midnight on your iPhone.
I didn’t finish tonight’s picture in time
If it’s one of the free pictures, carry on whenever you like. If it’s a Premium picture, it locks again after midnight, but your progress is saved. You can finish it with Premium, or when it comes around as tonight’s picture again.
Sharing & Photos
How do I save a picture to Photos?
When you finish a picture, tap Save to Photos (or Share) and choose Save Image. The first time, iOS asks whether Moonhue may add photos; tap Allow.
Saving to Photos doesn’t work
You may have declined the permission. Open your iPhone’s Settings → Privacy & Security → Photos → Moonhue and allow adding photos. Moonhue can only add pictures; it never reads your library.
Can I export the time-lapse as a video?
Not yet. You can replay the time-lapse in the app any time by opening a finished picture.
Premium & billing
What does Premium include?
Every picture in the library, including Premium-only ones, plus the Fill bomb and Magic wand boosters. It’s available as a weekly or yearly subscription; prices are shown in the app in your currency. See Free & Premium.
How does the free trial work?
New subscribers to the weekly plan get a 3-day free trial. If you don’t cancel at least 24 hours before it ends, the weekly subscription starts and your Apple ID is charged.
I bought Premium but the app doesn’t show it
Open Settings in Moonhue and tap Restore purchases, signed in to the App Store with the same Apple ID you used to buy. Check you have an internet connection.
How do I cancel my subscription?
Open the Settings app on your iPhone, tap your name, then Subscriptions, choose Moonhue Premium and tap Cancel Subscription. You can also get there from Manage subscription in Moonhue’s Settings. Deleting the app doesn’t cancel it. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.
How do I get a refund?
Payments are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.
What happens when my subscription ends?
You go back to the free version. Pictures you’ve finished stay in My Works and you can always view them. Unfinished Premium pictures lock again, with your progress kept.
Devices & data
I’m moving to a new iPhone
Your pictures and progress are stored on your iPhone, not in an account. If you set up the new iPhone from a backup of the old one, they usually come along. Tap Restore purchases to bring Premium with you.
How do I delete my data?
Moonhue keeps your pictures, progress and settings only on your iPhone, so deleting the app removes them. For purchase records, see Deleting your data in our Privacy Policy.
Is there an iPad or Android version?
Not yet. Moonhue is made for iPhone with iOS 15 or later.
Read what Moonhue collects (very little) in our Privacy Policy, and the rules for Premium in our Terms of Use.